FAQs Page 2017-10-31T12:50:34+00:00

Please, take a look at the sections below. Your question may already be answered. If not, feel free to contact us anytime at info@guacamayatribal.com.

I’m having issues with my payment, now what? 2017-07-26T08:22:25+00:00

No worries! Please contact PayPal through their many options to find a resolution for payment issues. You can also contact us to help.

What payment methods do you accept? 2017-07-25T15:17:21+00:00

For your security and convenience our method of payment is through PayPal services. With an international PayPal account, all of your payments are insured and through them any major credit card is accepted. None of your personal financial information will ever be stored on our website.

How do I place an order? 2017-07-26T08:17:22+00:00

Simply choose your item, complete the address information on the shopping cart page and submit your payment. Your item will ship to you within the same business day. Expect to receive your package within 2-3 business days (US Only | international 10-12 business days). You can refer to the Shipping tab above for more information.

Do you provide insurance for the shipment? 2015-10-08T13:47:48+00:00

Yes. Insurance for the amount of $50 is included with the free shipping.

Do you provide tracking information? 2015-10-08T13:40:38+00:00

Yes, you will receive the USPS tracking number in the email of your order.

My order has shipped, when will I receive my order? 2017-07-25T15:24:29+00:00

You can expect your order to arrive within 2-3 business days (US only | International 10-12 business days). For reference, Guacamaya Tribal’s home is in California, USA.

You’re not happy-We’re not happy Guarantee 2018-02-27T09:27:49+00:00

Step 1.
Within 3 business days of the arrival of your product, please notify us through email of your intention to return your merchandise. If your reason is because of damage or another related product issue, please accompany your email with pictures so we can better understand your situation.

Step 2.
While shipping to our clients is free, we do ask that you please pay the shipping of your return package.  Please return the unused product to the address below:

Guacamaya Tribal
3312 Mayten Way
Elk Grove, CA 95758

Step 3.
You’re all finished! While we are sad that our product didn’t find a home with you, we will issue a full refund upon arrival of your returned merchandise!

I live outside the USA. How do I fill out my order? 2017-07-26T08:24:26+00:00

Unfortunately, our site is structured for the U.S. customer, but we easily and regularly accommodate any international order directly through email or popular messaging services such as, WhatsApp or DM within Instagram. We also offer FREE SHIPPING for international orders.

Is all your shipping free? 2018-02-27T09:30:42+00:00

YES! To fulfill our customers’ preference, we chose to provide FREE SHIPPING to all of our USA customers! This also includes FREE TRACKING on all USA order’s. We hope you appreciate this service!